Myrtle Beach Convention Center Jobs

City of Myrlte Beach logo The City of Myrtle Beach is an Equal Opportunity Employer and as such will recruit and hire employees without regard to race, religion, color, national origin, sex, age, political affiliation or disability except when physical condition is a bona fide occupational qualification. Recent amendments to the South Carolina Freedom of Information Act would require us to identify the three finalists considered for all positions in response to a properly executed Freedom of Information Act request.

The City of Myrtle Beach is currently advertising for the following:


Team Leader - CLOSED

Regular Full Time Employee

DEPARTMENT: Convention Center
DIVISION: Concessions

PURPOSE OF CLASSIFICATION

The purpose of this position is lead staff responsible for providing basic hospitality and customer service, monitoring providing crowd control, and performing basic security functions during conventions, tradeshows, and other public events. Employees in this classification perform security functions such as monitoring and controlling restricted-access areas, directing crowds and traffic, closing and locking doors, and general monitoring of activity within the facility; this position will not serve as a security guard.

ESSENTIAL FUNCTIONS
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Leads and oversees the work of assigned crew(s): trains crew members in all essential functions; provides guidance to subordinates as needed; reviews performance; initials discipline as necessary; and addresses complaints and resolves problems in conjunction with Convention Center Management.

Responsible for supervising, training and motivating team. Educates staff(s) on company policies and procedures. Provides feedback for improvements when necessary. Must be able to effectively train employees in their assigned job responsibilities.

Responsible for keeping inventory fully stocked, cooking, cleaning, and cash register operation. Responsible for unloading deliveries, setting and tearing down mobile carts.

Must be able to lift moderate amount of weight.

Leads and provides routine hospitality and customer service to team while delegating responsibilities and ensuring high quality food and service in their location. Responsible for keeping locations clean and sanitized.

Leads the implementation of safety measures falling under the oversight of the Convention Services team: monitors of activity within the facility; identifies and reports potential safety hazards and resolves them if possible; provides limited first aid and assistance to individuals to patrons or obtains assistance from response personnel as needed; and assists with the evacuation of team members during emergency situations.
Maintain daily activity log reports. Prepare incident reports for accidents, personal injury or theft.

ADDITIONAL FUNCTIONS
May be temporarily assigned to the Convention Center Administration office: answers and expedites incoming phone calls, greets and directs visitors and clients, and performs routine clerical tasks.

Performs duties of subordinates and other related functions as required.

****Food Service experience. Good leadership skills.****

Minimum Qualifications

High school diploma or GED; two years of experience in security, hospitality, or concierge / customer services required; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Must possess and maintain a valid South Carolina driver's license.

COMPETENCIES

Core Competencies

These competencies are identified by City of Myrtle Beach leadership and must be demonstrated by all employees across the organization.

• Self-Development - Is personally committed to and actively works to continuously improve him/herself; understands that different situations and levels may call for different skills and approaches; works to deploy strengths; works on compensating for weakness and limits

• Integrity and Trust - Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain

• Ethics and Values - Adheres to an appropriate and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches

• Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect

• Public Service - Demonstrates the competency of public servant by serving the needs of our community and going the extra mile to ensure our residents are taken care; shows attention to small details

• Approachability - Is easy to approach and talk to; spends the extra effort to put others at ease; can be warm, pleasant and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; is an early knower - getting informal and incomplete information in time to do something about it

Job Specific Competencies

These competencies are specific to the essential functions of this job

• Time Management - Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities
• Composure - Is cool under pressure; does not become defensive or irritated when times are tough; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis.
• Motivating Others - Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; can assess each person's hot button and use it to get the best out of him/her; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people like working for and with.
• Informing - Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit and/or the organization; provides individuals information so that they can make accurate decisions; is timely with information.
• Decision Quality - Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.

Supplemental Information

PERFORMANCE APTITUDES

Data Utilization: Requires the ability to review, classify, categorize, prioritize, and/or analyze data. Includes exercising discretion in determining data classification, and in referencing such analysis to established standards for the purpose of recognizing actual or probable interactive effects and relationships.

Human Interaction: Requires the ability to apply principles of persuasion and/or influence over others in coordinating activities of a project, program, or designated area of responsibility.

Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to start, stop, operate and monitor the functioning of equipment, machinery, tools, and/or materials used in performing essential functions.

Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive, and/or advisory data and information.

Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division. May include counting, recording of counts, and basic measuring.

Functional Reasoning: Requires the ability to apply principles of influence systems, such as motivation, incentive, and leadership, and to exercise independent judgment to apply facts and principles for developing approaches and techniques to resolve problems. Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving evaluation of information against measurable or verifiable criteria.

ADA COMPLIANCE

Physical Ability: Tasks require the regular and, at times, sustained performance of moderately physically demanding work, typically involving walking and standing for extended periods of time; may involve the lifting, carrying, pushing, and/or pulling of moderately heavy objects and materials (20-50 pounds). Requires ability to work flexible and extended hours, including nights, weekends, and holidays.

Sensory Requirements: Some tasks require the ability to perceive and discriminate sounds, odor, depth, texture, and visual cues or signals. Some tasks require the ability to communicate orally.

Environmental Factors: Performance of essential functions may require exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, traffic hazards, bright/dim lights, or rude/irate customers.

The City of Myrtle Beach, South Carolina is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Myrtle Beach Convention Center Facebook
Myrtle Beach Convention Center Instagram
Myrtle Beach Convention Center Twitter
Myrtle Beach Convention Center on YouTube
Myrtle Beach Convention Center Flickr
Follow Me on Pinterest
Join us on LinkedIn